Refund policy

If there is a defect in the product, we will replace it or refund you in full.

The return request must be made to us by email as soon as any defect is discovered, but no later than within 14 days of delivery. 

Please email support@mederbeauty.com if you wish to make a return request. Please state the nature of the defect, with photos if possible, and your order number.

If we agree that the item is faulty, we will do one of the following depending on stock availability and your choice:

• refund the cost of faulty product, OR;
• replace the item.

If you change your mind, you can return products bought online within 14 days of delivery. Please note that shipping fee is not refundable in this case.

We encourage you to use our Skin Quiz or ask us for advice on the right products to buy.

If you decide to return the products you bought, please email support@mederbeauty.com with your order number and reasons for return, if any. Please note that return requests of quality products are not accepted after 14 days from the delivery date. 

If we accept the return, the products must be returned to us:

• unopened and unused;
• with both goods and all packaging in their original condition;
• securely wrapped;
• at your risk and cost via a courier service.

Please note that returns by post are not accepted. All returns must be made to our office address. Returns to pick-up points and lockers of any kind are not accepted. 

Your refund will be issued within 14 days from receiving the returned products, as long as the products returned undamaged, unopened and in their original packaging. Please keep in mind that the shipping costs are not refundable.

If you have any queries about shipping and delivery, please email: support@mederbeauty.com.